General terms and Conditions:
CCG = Corporate Conference Gifting
Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
Once an order has been emailed or faxed, cancellations prior to collection will be subject to a 25% handling and admin fee and R200.00 per layout if a layout was created.
Once an order for Special Import products (under R2000 ex VAT) has been faxed or emailed no cancellations will be accepted for any reason. We place orders with our suppliers upon receipt of your orders and they do not accept cancellations from us. For Special Import orders over R2000, where a 50% deposit is required, no cancellations will be accepted once the deposit has been received.
Ex-stock orders needing to be returned after stock has been collected may be returned, at the sole discretion of management, within 48 hours of collection, subject to a 25% handling and admin fee. Special Import orders will not be accepted for return under any circumstances. Please do not return orders without prior written consent from CCG Management. Orders returned without accompanying written consent will not be accepted by our returns department. If it has been agreed that an order can be returned, the relevant invoice must accompany the order.
Unless alternative arrangements are made, unbranded orders must be collected within 10 working days from order. Orders not collected within 10 working days will be deemed to be cancelled and products will be returned to stock. This order will be subject to a 25% handling and admin fee.
Orders that have been branded and remain uncollected for 30 days will be given to charity.
Shortages & Damages
Once stock has been collected / delivered from / by CCG we have no control over it. As such we will not be held responsible for any damages or shortages not reported within 48 hours.
In the case of stock being collected by a client's courier, clients have 60 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.
We unfortunately do not accept cheques.
In the case of cheques deposited into our bank account, stock shall not be released until the funds have been cleared in our account.
We encourage EFT's and have facilities at our offices to make Internet payments. Stock will only be released once proof of payment has been received.
For orders that require branding, we will only commence branding once stock and branding has been paid for in full. Please contact your Account Consultant to confirm that they have received your proof of payment, once payment has been made. CCG cannot be responsible for missed deadlines if you have not confirmed that payment has been received.
Cash deposit bank charges: There is a cash deposit fee of 1% of the TOTAL VALUE of the invoice. Please include this with your CASH DEPOSIT. Our preference would be rather have an EFT done. Safer and easier.
Orders collected by courier
Please request a COLLECTION FORM from your Account Consultant or at Collections (
). Please accurately complete all the required fields on the form and either email back to your Account Consultant or Collections, or fax back to the number listed on the form. Clients who complete the form and return it several hours prior to their couriers (or drivers) collecting their orders, experience shorter waiting times and a more pleasant experience overall.
Please do not send your couriers to collect orders until you have received an email from CCG confirming that your order is ready for collection.. Once this invoice or sms is received this is your indication that your order has been pulled, checked and packed and is ready for collection.
Please ensure that your courier knows who he is collecting for and how many orders he is collecting for you. All relevant invoice numbers must appear on the collection form. It is your responsibility to ensure that your courier company is aware of the above. CCG will not be responsible for couriers leaving without all orders collected.
Under no circumstances will stock be released to couriers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof to CCG, and confirmed that we have received the proof of payment.
Sample policy: Sample costs are covered by our clients. These costs are credited when and order is received and the sample is retuned within in 5 days in its original condition and packaging.“All samples up to the value of R50.00 are NOT returnable for a credit.”
Deadlines: Please be specific about when your deadline is so that we can ensure timeous delivery.
Payment terms: Samples are paid up front. Orders to be paid for in full on receipt of an invoice. No branding will take place without payment being received.
If paying by cheque, the cheque will need to be cleared first, before any branding takes place, or release of unbranded stock.
Delivery: Usually within the time mentioned at the time of the quote. But generally within 10 days of artwork approval and 100% payment being received.